? (Buen Sueldo) Customer Success Associate...

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at Growth Troops. 1 day ago Be among the first 25 applicants. Get
AI-powered advice on this job and more exclusive features. This
range is provided by Growth Troops. Your actual pay will be based
on your skills and experience — talk with your recruiter to learn
more. Base pay range Full-time - Remote (U.S. Eastern Time core
hours) Position Overview A fast-scaling podcast studio that
produces branded, B2B shows for corporate clients is hiring its
first dedicated Customer Success Manager. The role owns the
relationship from kickoff to renewal, ensuring each series launches
on schedule, meets audience-growth targets, and delivers measurable
thought-leadership value.
Success hinges on proactive
communication, deft project orchestration, and an ability to
translate storytelling goals into a clear production cadence. Daily
Focus The manager welcomes every new client with a structured
onboarding call, sets milestones for episode planning, recording,
and distribution, and keeps stakeholders informed through concise
status updates. Production timelines, guest calendars, and hand-off
points are managed within the CRM, with automations built in Zapier
or Make to trigger task reminders, asset requests, and approval
nudges. The manager reviews download trends, listener feedback, and
campaign metrics weekly, then provides insights and recommendations
to enhance reach. When obstacles arise—audio issues, guest delays,
or shifting priorities—the manager surfaces options, aligns
expectations, and coordinates with internal teams to keep delivery
on track. Ideal Candidate Profile Three or more years managing
post-sale relationships in a tech-enabled service, preferably in
media, content marketing, or SaaS, are ideal.
Hands-on experience
with workflow automation tools like Zapier or Make is essential, as
many processes depend on reliable triggers and data handoffs.
Comfort with Zoom meetings, clear written updates, and a
solutions-oriented approach are important. Experience with podcast
hosting platforms, basic audio terminology, or B2B marketing
metrics is a plus. Applicants who enjoy transforming creative
visions into repeatable processes, automating routine tasks, and
fostering long-term client partnerships are encouraged to apply.
Additional Details - Seniority level: Mid-Senior level - Employment
type: Contract - Job function: Management and Manufacturing -
Industries: Operations Consulting Referrals can increase your
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