CUSTOMER EXPERIENCE OFFICERS

We are looking for passionate and self-motivated professionals to join our Customer Experience Team.

THE MAIN RESPONSIBILITIES OF THE POSITION INCLUDE:

o Deal with clients’ inquiries via live chat, email and telephone

o Perform personal clientele analysis and taking actions as required

o Handle client inquiries appropriately and ensuring that high level service is provided

o Promote available products and services to clients

o Develop and maintain excellent relationships with prospective and existing clients

o Cooperate effectively with other departments as required

o Contribute to team effort by achieving targeted results

MAIN REQUIREMENTS:

o University degree in Administration, Accounting, Economics, Industrial Engineering or related fields.

o Work experience in Customer Service (Face to Face or Call Center) or Sales of Intangible products.

o English language, advanced or native level.

o Ability to multi-task and maintain a high level of organization.

o Excellent communication and interpersonal skills.

o MS Office, intermediate level.

BENEFIT:

o Remuneration S/. 2,580.00 soles + Commissions.

o Entry in the general payroll with all the benefits according to the Law.

PLACE OF WORK AND HOURS OF OPERATION:

o Rotating Schedule (Changes can be applied according to EU DST)

o Hybrid Work (Progressive on-site return)

The reception of the cvs. must be in English.

Interviews will be conducted in English.