Customer Sales Representative

We’re Hiring — Customer Sales Representative (Remote, Peru-Based)

About the Role

As the first voice our customers hear, you’ll convert incoming plumbing inquiries into scheduled jobs and Pipeline Club memberships, spending 180–210 minutes a day on the phone.

Compensation: S/ 2,400 on payroll

Key Responsibilities:

• Inbound Call Management: Professionally manage inbound calls, providing empathetic and knowledgeable assistance to customers.
• Scheduling & Upselling: Efficiently schedule service calls and identify upselling opportunities, matching customers with Our Plumbing’s services, repairs, maintenance options, and Private Club memberships.
• Private Club Sales: Presenting the benefits of membership (including priority service, discounts, and complimentary services)
• System Building and Documentation: Document and improve the call process and scripts, assisting in creating a structured, repeatable system that supports high call conversion and membership sales rates.
• Technology Integration: Embrace new tools and technologies to enhance the customer experience and streamline internal processes. Regularly provide feedback on technology use to improve efficiency and ensure customer satisfaction.
• Offshore Team Development: Support the training and integration of offshore teams to manage overflow and after-hours calls, ensuring quality standards and effective customer interactions across all time zones.
• Active Listening and De-Escalation: Skillfully handle escalated calls by listening actively and employing de-escalation techniques to manage customer concerns, creating a positive and reassuring customer experience.

Must-Have Competencies:

• Sales & Service Expertise: Proven record hitting call-to-appointment or upsell KPIs.
• Customer Focus & Empathy: Understand needs and present value-driven solutions.
• Adaptability & Tech Savvy: Learn new tools quickly; ServiceTitan experience a plus.
• Reliability & Ownership: Punctual, accountable, committed to targets and quality.
• System Mindset: Comfortable documenting processes that scale with growth.
• English Proficiency: C1/C2 written and spoken.

Cultural Fit:

Be Reliable • Improve 1 % Every Day • Give It Your All • Together We Thrive • Own It • Put Your Name on It

Ready to Apply?

Prepare your résumé in English (required).

Complete the form and attach your English CV.

Convert calls into loyal customers—and keep pipelines flowing smoothly. We look forward to meeting you!