Customer Service Representative

CUSTOMER SERVICE AGENT

Otte Polo Group is a diverse portfolio of companies committed to providing advanced, quality solutions and the highest levels of customer service. Our Group's subsidiaries serve customers nationwide across the US and operate in a wide-range of industries including:

IT Support & Computer Repair
Call Center & Answering Services
Fulfillment & Direct Mail
Real Estate & Property Management

Otte Polo Group has offices located in Pennsylvania, South Carolina, Georgia and Southwest Florida as well as in Managua, Nicaragua; Lima, Peru; and Medellin, Colombia.

Otte Polo's companies include: Geeks on Site, Responsive Call Center, Phase V Fulfillment and Otte Real Estate.

JOB DESCRIPTION: 

Respond to inbound telephone calls
Provide customer service to callers – answer questions, relay messages to clients
Take orders for client products and services following scripts
Calmly attempts to resolve and de-escalate any issues
Full-Time (48 hours/wk) and Part-Time positions considered
Payroll Benefits, with EPS (optional)
 
SKILLS & REQUIREMENTS: 

Customer service work experience
Must speak and write native level English as all communication is with US customers and personnel
Friendly, yet professional and responsible attitude
Must be flexible to work all shifts- Holidays, weekends, evenings are required
Multi-tasking is a must
Computer literate
 
COMPENSATION:

Competitive base salary in line with current market value
EPS Health Insurance contributions (optional)
 
Only if you meet all the requirements, please apply using the link below and your English resume uploaded. Alternatively, you can forward your English resume directly to: resumes(at)ottepolo.com using the subject/asunto: CS AGENT APPLICATION.

**Resumes received in Spanish will NOT be considered**