It Support Analyst

It Support Analyst



Cusco, Cuzco



It Support Analyst

Detalles de la oferta

IT Support Analyst. Role An excellent opportunity exists for an experienced IT Support Analyst to join a dedicated IT team in providing an exceptional level of service to a wide variety of users.

Main responsibilites:

- Provide IT support to staff, as well as our other customers including Retail Stores, Office Staff and Warehouse Staff.

- Liaising with individuals on all levels including senior management and guests.

- Managing and maintaining company hardware and Cisco networking equipment on site and ensuring all software is installed correctly, is licensed and is kept up to date.

- Make sure that all policies and procedures are followed.

- Proactive system checks, Active Directory and server administration, account maintenance and system documentation.

- Assist in project work which often involves implementing bleeding edge new technologies.

Team/Department Information:

- The IT department is made up of seven teams. Support Desk, Workshop, Project Management, Networks, Development, Database Administration and Systems.

Essential experience & skills
- University Graduate or 2+ years in a Windows support / helpdesk role.

- Thorough understanding of Windows 7, Windows 10, Server 2012 R2.

- Office 365.

- AV, Video Conferencing and Event support.

- Basic understanding of Networks (TCPIP, WAN, LAN, ADSL, VPN).

- Show a keen desire to learn new technologies.

- Excellent communication skills.

- Natural problem solver.

Desirable experience and skills (Not essential but beneficial to your application):

- Experience administering Active Directory / File Systems.

- SQL query writing against Oracle or MS SQL databases.

- Reporting Services/SQL Server Integration Services.

- Mac support exposure.

- Exposure to Microsoft technologies such as Exchange 2013, SCOM, SCCM, SCSM?

- Troubleshooting Cisco switches, routers & access points remotely.

- Citrix Xenapp 7.6 support or Remote Desktop Services 2008/2012.

- SharePoint Exposure.

- PowerShell exposure.

Key Accountabilities:

- Attempt to fix issues first time.

Fuente: Bebee



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