Quality Assurance Officer

Job Description The primary purpose of this role is to ensure that all quality reports and / or claims are sent to the corresponding grower in a minimum time frame.
This will avoid refunding growers of losses for quality issues not properly reported.
Key Performance Outputs Quality Operations Ensure every fruit arrival, claim, ageing or process has a completed quality report.
Send reports to growers/departments within 48 hours; notify growers if a report is missing.
Maintain direct communication with quality inspectors to stay updated on inspection plans.
If product is not inspected, create a simulated inspection in the system to show acceptance with customer backup.
If inspection/report isn't in the main platform, it must be re-entered correctly.
Tracking Continuously update and check the master tracking document for all inspection reports per lot.
Highlight lots with quality concerns from origin ? destination; alert inspectors and report findings to the quality committee.
Keep a full record of issues and follow-up actions.
Claims Management Handle all pre-claims, claims and quality issues centrally.
Open a claim file and follow the full claim procedure, including documentation and event timeline.
Coordinate insurance/survey inspections as needed.
Block inventory when fruit must be held for survey.
Track and record all expenses linked to the claimed lot.
Close the claim with final info for liquidation and notify growers.
All claim closures require approval from QM or superior.
Process Control Oversee all fruit processes/handling (related to claims or otherwise).
Begin with a formal process request to operations.After completion, quality must check and approve for payment.
Update all processes in Famous, including changes, waste, materials, and special charges.
Inventory Control After receiving fruit + quality report, identify pallets needing action, processing or priority shipping.
Block pallets in Famous if required.
Follow quality committee guidelines for priority parameters and keep these updated.
Review inventory daily and report aged or action-required pallets (morning roundup).
Request reinspection for pallets that exceed age parameters.
Reporting Statistics Weekly reporting to the strategic team, including: Quality-on-arrival performance Open and closed claims/issues Inventory ageing status Process performance Requirements Education Qualifications Bachelor's degree / graduate certificate in: Business Administration, Business Analysis, Engineering, Agronomy, or related fields Experience Rquired: At least 3 years in fresh fruit, production, quality control or inventory control Hands-on experience in quality inspections, claims handling, or operational QA Experience in fresh-produce environments is essential Prior quality control exposure required What You Bring A strong analytical mindset with the ability to translate data into action Experience working in fast-paced fresh produce or supply chain environments Confidence managing claims, documentation, and compliance processes Proactive communication with growers, inspectors, and internal teams Strong systems thinking and ERP/data platform experience High attention to detail with structured follow-up A problem-solving attitude with accountability for outcomes Why You Should Apply?
Play a pivotal role in protecting product quality and grower relationships Be part of a collaborative, cross-functional operations team Gain exposure to data analytics and process optimization Work in a dynamic fresh produce environment with real operational impact Contribute directly to financial performance and operational excellence Opportunity to grow within quality, operations, and supply chain leadership Benefits Requirements Functional / Technical Proficiency in Excel, Word, PowerPoint, familiarity with Power BI, Alteryx, Python Knowledge of quality standards and customer specifications Experience in data and business analytics Understanding of information security Knowledge of operations management ERP system experience (advantageous) Intermediate English Leadership / Behavioural Excellent written and verbal communication Strong planning and organisational skills