Real-Time Management Analyst

Job Title:REAL-TIME MANAGEMENT ANALYSTJob DescriptionThe responsibilities of this role include:Generate real-time dashboards: Create and update dashboards and reports to keep stakeholders informed and alerted about trends and issues.Incident reporting: Document and escalate any technical or operational issues.Manage agents' schedules and auxiliaries: Ensure optimal coverage.Collaborate with WFM team: Work closely to coordinate workforce management.Effective communication: Maintain clear and professional communication.Use of technological tools: Proficiency in Excel, PowerPoint, BI tools, and others.Location:PER Lima - Calle Santa Ines 115, ATELanguage Requirements:Specify language requirements here.Time Type:Full timeNote: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.Apply Now
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