Supervisor De Call Center - Equipos De It (Remote)

Sophilabs
Supervisor de Call Center - Equipos de IT
We exist to help companies fulfill their purpose and create a meaningful positive impact.
Sophilabs was founded in 2012 with a clear vision: to build software for outstanding companies seeking perfectionist teams.
We emphasize growth and improvement to serve more customers and build great software.
The Supervisor de Call Center - Equipos de IT will be responsible for ensuring customer projects meet timelines and milestones to guarantee customer success.
The role involves anticipating resourcing bottlenecks and balancing project needs with technical constraints.
Manage and optimize staffing performance
Lead daily, weekly, and monthly meetings with key stakeholders and team members
Maintain good relations with existing customers, acting as a point of contact to ensure projects meet timelines and milestones
Identify stakeholder expectations, conduct meetings, request feedback, and review processes to understand customer and project needs
Engage regularly with management to proactively improve resourcing processes
Fluency in English C1-Advanced (Must have)

Benefits of joining Sophilabs

Earn in US dollars monthly
10 days paid time off, 7 holidays, and unlimited unpaid time off
Wellness bonus
Long-term contract with Sophilabs Inc.
Work remotely with a US company
Company-provided laptop
Career development opportunities
Competitive salary based on your skills and abilities

Work hours: Monday to Friday, 9 A.M. to 6 P.M. (Remote)
Tipo de puesto: Tiempo completo
#J-18808-Ljbffr