We’re Hiring — Virtual Assistant (Part-Time, Peru-Based)
Compensation: Min S/ 1,650 - Max S/ 1,800 on payroll
About the Role
As a Virtual Assistant, you will handle inbound calls from prospective customers, keep our JobNimbus CRM impeccably up-to-date, and ensure every lead receives timely follow-up. Your focus is on organization, clear communication, and excellent customer experience.
Key Responsibilities
- Lead management: Monitor incoming leads from calls, email, and web forms; enter them accurately in the CRM and assign them to the correct team member.
- CRM upkeep (JobNimbus): Keep lead, project, and customer records current; ensure tasks and follow-ups are correctly tracked.
- Customer communication: Answer inquiries professionally and route complex questions to the appropriate team, providing complete context.
- Follow-up coordination: Verify that every lead receives prompt follow-up by checking communication history and liaising with Sales.
- Data entry: Input job details, project notes, and customer information into JobNimbus with high accuracy and organization.
- Calendar management: Assist the team in scheduling appointments, consultations, and site visits.
- Administrative support: Provide general admin assistance to Sales and Project teams as needed.
Must-Have Qualifications
- English: Professional, bilingual, or native fluency (spoken and written).
- Experience: Previous work in administrative support or customer service.
- CRM savvy: Comfortable using CRMs (JobNimbus experience a plus).
- Multitasking & prioritization: Proven ability to juggle tasks and meet deadlines.
- Organization & detail: Stellar record-keeping and attention to detail.
- Independence: Able to work with minimal supervision and make sound decisions.
- Lead & sales basics: Basic understanding of lead handling and sales processes.
