Fraud Ops Specialist C05

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client's account and identity.**Responsibilities**:Perform complex fraud investigations with mínimal supervisionRespond to complex customer requests that may not be covered by established proceduresIdentify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situationsResolve highly complex issues directly with client, or third partiesDrive organizational change through innovation and process improvement, eliminating friction points for teamMonitor process workflow, quality, and recommend new options to enhance productivity as requiredQualifications:2:4 years relevant experience1:2 years in a related roleility to process both inbound and outbound client callsHigh attention to detail with the ility to interpret data and organize informationConsistently demonstrates clear and concise written and verbal communicationDemonstrated ility to remain unbiased in a diverse working environment**Education**:High School diploma or equivalentThis job description provides a high:Level review of the types of work performed. Other job:Related duties may be assigned as required.:::::::::::::::::::::::::::::::::::::::::::::::::Job Family Group:Operations:Services:::::::::::::::::::::::::::::::::::::::::::::::::Job Family:Fraud Operations::::::::::::::::::::::::::::::::::::::::::::::::::::::Time Type:Full time::::::::::::::::::::::::::::::::::::::::::::::::::::::Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the EEO is the Law poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting