K:004 Customer Success Manager Zu Xv:645 Ylz583

About our Client:Our client is a high growth NYC Saas startup offering a cyber security and saas technology that protects the customer online shopping experience.About the role:The Customer Success Manager will drive the companys goals by supporting clients with the innovative eCommerce solution.Youll manage the post:sales relationship for US Enterprise accounts, building customer loyalty and satisfaction, supporting customer retention, and promote growth objectives.About You:3+ years experience in a SaaS / Cloud B2B customer success / account management role working with enterprise customers.Exceptional interpersonal, listening, written, and verbal communication skills.Proven track record of successfully building and nurturing multi:level client relationships.Critical thinking, decision:making, and problem:solving skillsfortable dealing with complex customer relationships, decision processes, and competing agendas.Experience working with web technologies and eCommerce companies.What Youll Do:Serve as a client contact, escalating issues and requests and advocating for their interests.Establish meaningful relationships and maintain customer satisfaction across named accounts fromthe on:You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future.They offer a competitive compensation package, which includes:comprehensive health, dental and vision insurance, life insurance, generous PTO, happy hours, parties, and events to insert joy into the workflow, and most importantly, great people, growing market and a real opportunity for successpensation :