SUMMARYThe individual in this position is responsible for working directly with the Risk Management & Loss Prevention Manager to oversee and direct the Credit Union's risk mitigation activities pertaining to member fraud. As the Team Lead, this individual will help carry out the actions and activities to achieve fully compliant program. The Team Lead position will require the individual to demonstrate effective leadership, organization, problem-solving and interpersonal skills across multiple areas of the Credit Union.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.- As an alternate to the Fraud Manager or at the direction of the Fraud Manager, the Team Lead will serve as the Fraud liaison for communications and presentations to regulatory bodies, credit union peers, and others, as requested by Vice President - Compliance. Create and/or update effective guidelines, procedures and controls to manage the Credit Union's entity-wide fraud prevention program, including standards, strategies, objectives, roles and responsibilities.- At the direction of the Manager, oversee the daily activities associated with member fraud investigations.- Investigate and document possible fraud and suspected criminal misconduct both internally and externally, including, but not limited to, bad check schemes, forgeries, counterfeit items, credit cards, debit cards, ATM transactions, share drafts, cash withdrawals, identity theft, fraudulent loans and funds transfers, etc.- When directed or as needed, conduct, obtain, and document the necessary investigative processes for approval by the Fraud Manager.- Work with law enforcement officials concerning the investigation of any crimes against Georgia's Own, including fraud, robbery, and embezzlement.- Analyze trends in consumer and institutional fraud and implement training and controls to minimize the Credit Union's exposure to losses.- At the Fraud Manager's direction, communicate all robbery, fraud and theft related activities to the Vice President, Compliance & BSA Officer.- Ensure timely and accurate reporting of suspicious activity as required by the Bank Secrecy Act.- Assist in maintaining statistical data for regular reporting of all organization-wide fraudulent activity to the Risk Management & Loss Prevention Manager, Vice President, Compliance & BSA Officer and others as required.- Support tracking of all restitution received.Other Responsibilities- When directed, act as a liaison and assist project teams regarding initiatives where risk management /fraud issues are being considered.- Execute Fraud Manager's vision for creation and maintenance of educational materials (e.g., training plans, literature, presentations, etc.) to aid in the ongoing training/education of Georgia's Own volunteers, management and staff as may be required for regulatory compliance. (In the event of employees of the credit union, coordinate training efforts through Human Resources.)- Seek continuous training and development on applicable fraud issues, statutory rules and regulations adhered to by the credit union, and industry best practices.- Serve as a committee member or belong to an association related to fraud prevention.SUPERVISORY RESPONSIBILITIES- The following positions directly report to the Risk Management & Loss Prevention Team Lead:- Loss Prevention Investigators- Carry out supervisory responsibilities in accordance with the Credit Union's policies and applicable laws.- Responsible for coaching and development of Loss Prevention Investigator staff that are assigned.- Ensure effective communication between Fraud department and other areas of the Credit Union.QUALIFICATIONSEDUCATION and/or EXPERIENCE including Certificates, Licenses and Registrations.An Associate's degree in Accounting, Finance or Business Administration (or related field is preferred); or equivalent combination of education and experience. A minimum of three to five years financial institution and/or fraud prevention experience is required, with extensive experience within a credit union desired.Professional certifications desired for the position include (an equivalent may also be accepted and/or pursued):- Certification from the Association of Certified Fraud Examiners available (e.g., CFE)OTHER SKILLS & ABILITIESThis position requires the individual to read, analyze and interpret complex regulatory and legal documents, and the ability to respond effectively to sensitive inquires or complaints. The position must also be able to make effective presentations on controversial or complex topics to executive/senior management and the Board.The position requires the individual to have the ability to define problems, collect data, establish facts and draw valid conclusions regarding possible crimes against the credit union or its members. Additionally, the individual must have the ability to interpret an extensive variety of
