601 Hawaii St, El Segundo, California,, United States of AmericaSupervisor, Insurance Management (ROPS) (Field)This position has two primary responsibilities. The first is to supervise 3:6 Insurance Counselors responsible for patient assistance within their clinic footprint. The focus of the collective team is reducing or eliminating the amount of patient and facility liability while providing accurate and timely patient, revenue and treatment trend reporting. This position also identifies, resolves, or escalates satisfaction concerns of all patients to ensure DaVita is the provider of choice. The second, as needed, is to provide timely assessment, education and guidance to patients regarding their insurance and the implications of different options enabling the patient to make informed decisions and ensuring insurance related issues are resolved.SUPERVISORY RESPONSIBILITIES:YesESSENTIAL DUTIES AND RESPONSIBILITIES:The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive:Teammate ManagementLead team responsible for providing insurance education and support to DaVita patientsHelp direct reports overcome any organizational obstacles encountered during projectsKnow, understand, implement, follow, and communicate to teammates all DaVita employment policies and procedures, awards, and other opportunities within company and foster a positive work environmentEnable teammates to excel in their assigned roles in a team environment; develop and foster a positive work environmentFacilitate teammate development (PDRs, coaching, mentoring, DaVita training, outside training); collaborate with direct reports to create professional development goalsPartner with manager on all teammate employment activity such as hiring, promoting, job performance, evaluations, compensation, disciplinary actions, and termination effectively and professionallyEnsure accurate, timely processing of ePCNsProvide work direction fordepartment teammatesAddress teammate relations issues appropriately; escalate as necessaryField InteractionEstablish and build relationships with clinical and regional resources (DVP, ROD, FA) to emphasize and integrate Insurance Management prioritiesReview patient lists with Facility Administrators and teammates to identify potential patient insurance issuesPartner with Social Workers to maintain awareness of patient insurance questionsDistribute tracking reports to social work teammates and supply any additional tools or education that may be necessaryIdentify and brainstorm to resolve difficult situations that may impact a patient's level of financial liabilitySupport presentation development and distribution of educational tools on insurance information for field teammatesProvide training to clinical teammates to anticipate and recognize changes in patient insurance coverage as necessaryReportingProvide monthly reporting and analysis on key metrics related to patient growth and retention to managementCompile monthly operations reviews on assigned patient portfolioParticipate in SAMs calls as necessary to report status of patient losses or potential lossesMonitor and evaluate daily, weekly and monthly key metrics to identify trends or areas of focusReview insurance trends with leadership on a scheduled basisAttend meetings and develop presentations on patient retention and insurance coverage as neededOther duties and responsibilities as assignedAttend team meetings, phone conferences, and training as neededKnow, understand, and follow teammate guidelines, employment policies, and department or company proceduresParticipate as requested in special projects and Insurance Management team initiativesMentor team members as appropri
