**About Paysafe**To help us fuel accelerated growth, we are looking for an experienced We are currently looking for an IT Service Desk technician to be responsible for supporting the needs of our office in Peru and remote users across Latam.**What you will be doing**:- Primary remote support to all internal users across Latam, and secondary to internal users in Europe.- White Glove Service support for executive employees.- Rotational on-call on nights and weekends.- Coordinating with other SD offices to configure and deploy laptops (Windows and MacOS) across North America and Latam for new joiners, breakage, and upgrades.- Offboarding of terminated employees and coordinating retrieval of IT assets.- Software license management.- Providing local user access to IT systems across Paysafe- Collaborating with auditors during User Access Reviews (UAR)- Mobile device support (Apple and Android)- Develop, coordinate and drive local and global IT projects/initiative (laptop upgrades, solution rollouts, process changes, etc.).- Prepare and maintain Service Desk procedural user guides and troubleshooting documentation in Confluence- Analysing gaps and opportunities for day to day process improvements within the Service Desk- Schedule, organize, task, and report on Service Desk project progress- Possibility of travel to other office locations**What we are looking for**:- 3+ years' experience working in IT support- Degree and/or equivalent experience- Experience with Microsoft Windows 10 and Apple/MacOS- Experience with support and troubleshooting of LAN networks- Strong knowledge of PC and peripheral devices hardware and technical parameters- Excellent knowledge in all MS Office Products + Office 365- Knowledge of MS Windows domain structure- Understanding of TCP/IP, VPN, DHCP, DNS- Experience with MS Active Directory and MS Exchange would be beneficial- Experience in deploying large projects in multiple locations and different time zones- Excellent organization, communication and time-management skills- Expertise in deploying and supporting desktops/laptops, phone systems- Ability to deal with confidential issues and work under pressure- Strong customer service, organizational, and communication skills are required- Intermediate English (essential)- Ability to work autonomously and prioritize workload- Experience with agile methodology- Must have availability to go to the office from Monday to Friday, flex time. Living near Surco, by Ovalo Monitor**Our core competencies**:- High level of honesty and integrity- Collaborate and foster teamwork- Focus on results- Take initiatives**Why should you work for us?**- A promise to us to live the values**:Pioneering, Courageous, Open and Focused.** Our four values are at the heart of everything we do and inspire how we work together.- A **global community** of pioneers who want to impact the payment industry worldwide.- An international, **diverse and inclusive work** environment that incorporates people like you!- Many initiatives, such as **wellness evenings** and days without internal meetings to focus on what is important to you.- ** Paysafe Days** to celebrate achievements together during a festive global event.- A **one-day volunteer** assignment to support a cause you care about in your community.- International career and development opportunities if you are ready and open for that.**NOTE: It is very important that when you apply, you attach your CV in English.
