We are a G lobal team that provides Expert T echnical Su pport across the suite of MarkitS ERV products by partnering with our Client Services and C ore P roject teams to resolve Regional and Global client issues whil e continually improving our platforms. Our G oal is simple:High Quality Services for M axim um Client Satisfaction.About The JobThe job will present you with opportunities for expo s ure to Trade Processing platforms and how they are being used to support large Financial deals. Through our comprehensive monitoring architecture and systems, issues are rapidly highlighted for immediate investigation and resolution. Supported by relevant tools and processes, teams continuously collaborate to investigate, resolve and improve the platforms.Duties and A ccountabilitiesYour duties will include the providing technical L2 and L3 support to both internal and external customers across our full suite of OTC Derivative products and post:trade confirmation processing.You will need to demonstrate excellent communication skills and have a natural ability to learn with a keen interest in technology. You must be a team player and enjoy working in a high:performance collaborative global group.Liaising with other team members, Product, Development and particularly the Infrastructure teams as required for 3rd line escalation. Technical advisory will be required at times by Product and business or clients for solution delivery.Education and E xperienceUniversity graduate or equivalent with background of B achelors in C omputer S cience or M athematics equivalentBusiness level EnglishAbility to read and trace Java, C++ and/or scripting languagesPossess the understanding ofPAAS and implementation with OpenShiftExperience or having high motivationto pick up cloud implementation on AWSExperience in handling clientissues and expectation managementExperience in Application Support, software development and deployment (SDLC)Experience of XML and XSLTExperience of databases, preferably but not limited to OracleGood understanding of messaging platforms and protocols like FIX and IBM MQUnderstanding of networking principles, its practical uses and basic troubleshootingExperience in encrypted connectivity channels utili z ing SSL and TLSHave experience of working in the Finance IndustryKnowledge of Financial OTC DerivativeGood understand of Application Support processesAwareness of Derivatives products and Trade Processing (desirable)Management R equirementsN/APersonal I mpactConfident Individual:able to represent the team at various levelsKeen Problem Solver and Analytical natureCustomer FocusedSelf:starter willing to pick up issues and making sure they are followed through to completionOpen minded, flexible and willing to adapt to changing situationsProcess Oriented:happy to recommend, work to and support good processes and controlsCommunicationGood communicator both written and verballySuccessfully communicate handover of issues between global regionsTeamworkMust be able to work in a team environmentMust be able to work under own initiativeBe flexible regarding hours including weekends and public holi days:::::::Inclusion and diversity are critical to the success of IHS Markit, and we ac
