Position Overview:As the Automation Importante empresa Manager, youll head up a team of automation engineers, direct technical efforts, and partner with our Customer Experience team to ensure top:notch delivery and support for our customers bots. With a strong technical background and a track record of leading and scaling teams, youll be the driving force behind our Importante empresa operations, budgeting, staffing, and support.This is a key role within the organization, leading the automation Importante empresa team, managing the groups day:to:day activities, reporting and managing team KPIs, and maintaining support level agreements across all our customers' bots.on Importante empresa to unblock your teams when needed. Your north stars are to achieve automation Importante empresa excellence, mastering technical prowess and operational efficiency.Ready to be at the forefront of technical and automation excellence? Join us today**Responsibilities**:Providing leadership and guidance to automation Importante empresa team membersOwn the deployment, implementation, and support of automations to meet our customers' needs while working with our Customer Experience team to deliver excellenceResolving technical and code:level obstacles in advance and as they arise:Expertise in tools used for software development:Python, Robotic Process Automation (RPA), containerized workloads, CI/CD, automated version control systems, software artifacts management tools, code quality, Importante empresa standards, logging, and metricsKeep up:to:date on the latest automation/RPA technologies and how they can be used/deployed within the automation Importante empresa organizationAssessing the systems architecture currently in place and working with Customer Experience to recommend solutions and how to improve themContinually researching the current and emerging technologies and proposing changes where neededAssessing the business impact that certain technical choices haveLead and coordinate response to escalations. Lead incident and root:cause analysis with calm and an eye toward service improvement**Requirements**:6+ years of technical Importante empresa, including a proven track record of successfully managing and scaling technical teamsExtensive automation Importante empresa experience with design, delivery, and operational excellence with custom technical solutionsRuthless prioritization amongst competing priorities, operational excellence of our bots, and driving radical change within our organizationAn entrepreneurial mindset and determination to do whatever it takes to achieve your missionExceptional written and verbal communication skills with a talent for the precise articulation of hypotheses and outcomesBachelor's Degree in Computer Science, Math, or related discipline required, or eight years of equivalent work experienceBonus Points:You have open:source/Python:based automation experience at a hyper:growth SaaS companyExperience with automation, RPA, OCR, IaaS, PaaS, DevOps, and product Importante empresaDemonstrated ability to work collaboratively across the organization; strong technical and leadership skills; experience building and fostering strong working relationshipsExperience influencing without direct authority at senior levels of internal and external organizations; strong people and negotiation skillsNone
