Team Lead, Customer:Invoicing:To:Cash (Ci2C):(S542) Sanofi Lima Permanente Tiempo completo Hace 1 día Postúlese fácilmente Job Description Team Lead, Customer:Invoicing:To:Cash (CI2C) Business Unit:Sanofi Business Services (SBS) Malaysia Reports to:Regional Head of CI2C, KL Captive and JPAC Purpose of Role This role within the Sanofi Business Services (SBS) drives the Customer Invoicing To Cash (CI2C) process and transformation programs. The main job purpose of this role as follows:Lead SBS CI2C credit management and collection Have the overall accountability to support Sanofi operations on the CI2C end:to:end process (external customer:depth functional knowledge and expertise to design and evolve the CI2C support towards enforcement of CI2C Core Model (RACI, Processes, Automating Business Solutions and KPIs) in a Glo:Cal Play:To:Win spirit, in line with the Global/Regional SBS and Local GBUs Operating Model, in a context of innovations, operating model changes, bringing Service Delivery, Business Continuity and the expected Performance Improvements in term of:Cash in:Flow:Overdue contributing to DSO performance or other Optimization P and L;:Efficiency andefficacy of the CI2C services. Compliance (Audit and Internal Controls, Data Privacy). Contribution to Sanofi (external) Customer Experience and Satisfaction, including Digital (e.g Customer Portal) or Regulatory changes, carve:in/out or acquisitions) projects. He/she will hold a Customer Credit Authorization up toEUR1M with a direct impact on company sales in case of Sales Order release decision after having consulted local/regional GBU Heads/Trade and Revenue Management/Commercial Team, CFO/Treasury stakeholders and Supply Chain/Customer Care Teams. Beyond this threshold, he/she will propose, if need be, Credit Authorization to the Credit and Revenue Partner and Regional Head of CI2C holding Customer Credit Authority up to EUR15M and EUR50M respectively, or to Corporate Treasury level above. He/she will identify CI2C functional gaps (vs internal standard, external benchmarks or innovations) in the existing Organization, Processes, Solutions or Knowledge, and bring them to resolution to improve the standardization and the performance. This role is based in Kuala Lumpur, Malaysia. Key Accountabilities Operational Excellence Accountable for the efficient delivery of an end:to:end service:Customer Credit Management, Invoice Management, Collection, Dunning and Bad Debt Management. Impact on cash performance by improving on time collection, Account Receivables Management and reducing overdues. Ensure this end:to:end service is highly efficient, cost effective, high quality and agile in order to meet customer satisfaction (Finance, Trade and Revenue, Supply Chain, Business Units). In line with the SBS CI2C Global Operating Model, establish and provide service KPIs and dashboard to measure and improve then achieve performance (cost, efficiency, quality, customer service) and process monitoring KPIs across the end:to:in:class service organizations, amending existing processes. Ensure adherence to Compliance and Internal Control standards (including
