About Glovo:Were a Barcelona:based startup and the fastest:she/her/hers, he/him/his, they/them/theirs, etc). Your work:life opportunity:We are looking for a Training Regional Coordinator to manage the Training function at our contact center in Lima, Per. You will be directly responsible for overseeing all training activities of our external Training Team in our local vendor from managing to designing, developing, coordinating, and conducting all training programs for Onboarding and Continuous Training locally.Are you passionate about Training and interactive learning methodologies? Do you want to step up and develop your Training career in one of the fastest:growing Startups of Barcelona, improving the learning experience of our Customer Service representatives? Be a part of a team where you will:Coordinateand manage our external Training team in our contact center in Per, Lima.Maintain updated curriculum database and training records for all training activities from Onboarding to Continuous Training.Manage and maintain Glovos LMS for local audiencesAssess the effectiveness of training initiatives through monitoring of KPIs and performance metrics.Manage vendor training roadmap according to Glovos Live Ops prioritiesConduct Train The Trainer Training sessions for local Training Specialists.Validate and certify new local Training SpecialistManage/bridge all training:related communications between external providers and HQ Training and Managers.Conduct on:site Training Audits to assess process adherence from local training teams.Gather feedback from local Training teams on Training materials, knowledge base content, and processes and procedures.Perform Training Needs analysis and identify gaps in current performance, skills, processes and knowledge across Glovo services/hubs in scope.Identify trends through performance data (in partnership with LO Managers and Quality) to inform priorities/action plans.Ensure alignment and smooth communication between Training, Quality Operations, and workforce management regional teams. Monitor, manage and optimize training costs through effective planning, tracking, and optimization of hours. Review and evaluate local training activities during regular business reviews such as WBR, MBR, and QBR along with operations managers.Monitor local Training updates according to specific market processes and proceduresCoordinate the launch of new vendors contact centers including delivering train the trainer on:site for local trainers You have:2:3 years of Training experience in similar/same positionSpanish Native level as you will be working with our spanish speaking vendor on a daily basis.English C1 level as training sessions and Train The Trainer may be conducted in English.Proficient in Google tools and Office (esp. Slide and Powerpoint); e:learning software is an asset.Proficient in learning management systems, instructional design and e:learning platforms.Be familiar with traditional and modern interactive learning methodolo
