XUY150):(C8):Career Opportunities:Operations Manager, Consumer Care (814) (F796)WeberstephAyacuchoPermanenteTiempo completoHace 2 díasPostúlese fácilmente(C8):Career Opportunities:Operations Manager, Consumer Care (814) (F796)(C8):Career Opportunities:Operations Manager, Consumer Care (814) (F796)(C8):Career Opportunities:Operations Manager, Consumer Care (814) (F796)WeberstephAyacucho Permanente Tiempo completo Hace 2 días Postúlese fácilmenteCareer Opportunities:Operations Manager, Consumer Care (814) (F796)Career Opportunities:Operations Manager, Consumer Care (814) (F796)Career Opportunities:Operations Manager, Consumer Care (814) (F796)WeberstephAyacucho Permanente Tiempo completo Hace 1 día Postúlese fácilmenteCareer Opportunities:Operations Manager, Consumer Care (814) Career Opportunities:Operations Manager, Consumer Care (814)At Weber, grilling is a passion thats reflected in everything we do. Our goal is to share this passion and spark inspiration with the people who matter most:our grilling community. Weber has been the worlds premiere manufacturer of charcoal and gas grills and accessories since 1952. If you have the desire to work for a company that is recognized for exceptional quality products and high customer satisfaction, employment with Weber may be right for you. We provide a friendly working atmosphere with an environment of growth and opportunity through innovation, pride, and excellence.Weber is committed to inclusive, equitable and diverse Hiring practices. Our goal is to create a workforce which resembles the diverse rich communities we live, play, and support every day.Discover Whats Possible with a career, at Weber.Summary:You will lead a team of Customer Service Supervisors in their efforts to steer the wider Customer Service team. you will support multiple responsibilities including:volume forecasting and staffing, training and qualitymanagement, and ongoing businesschange and adoption. Manage vendor relationships where needed to support business goals.Primary Responsibilities:Help create a fun, upbeat, productive atmosphere to support our consumer care mission.Analyze metrics associated with contact activity and develop training and development strategies with company and department goals. Spotlight regular opportunities for process or policy adjustments to match an ever:changing landscape.Support recruiting, screening, and hiring strategy to support 7am:8pm coverage across all channels and languages.Steer creation and upkeep of important training modules covering customer service techniques, products and accessories, technology, web site, department policies and procedures.Develop and maintain strategic playbook for staffing and skill management based on demand loads to ensure staffing and uninterrupted adherence to customer service standards and SLAs.Guide the Trainers, QA and Supervisors in ensuring regular hand off of training and coaching, and execution of coaching with call center Reps. Both Internal and Third:party.The job may have some supervisory responsibilities and will collaborate with Operations partners; there are 3:6 direct reports across Two Customer Service Managers and 40:65 indirect reports for a 7:00am to 8:00pm, 7 days a week operation.Plan for additional resources; set departmental goals and objectives; organizes or schedules other employees and their tasks; develop realistic action plans.**Requirements**:Bachelors degree (B. A.) from four:year College or universityMinimum 5 years experience in a call center environment to include experience in a leadership capacity.Previous trainer/coach experience in a customer service, retail operation or Operations Manager experience.Experience with tools and technologies such as skills:based routing, quality assurance monitoring, and staff forecasting and scheduling.Experience with any of Zendesk, Siebel and various CS AI technology.Coach proficiency to quickly asse
