Oddle is the leading cloud:based Software:as:a:Service platform that facilitates e:commerce and order management solutions for the F and B industry.Our journey started in Singapore in 2014 and over the past 7 years, we are proud of what we can offer to help restaurants to manage and grow their sales:not only with technology but also with our data:guided marketing solutions. We connect to food lovers with Oddle Eats, a discovery platform with favourites curated by us because at Oddle, every meal matters. There is more to what we want to achieve.About the roleWe are looking for an Account Manager to join our Malaysia team, our biggest market in the region, as were bringing Oddles position in Malaysia to the next level. Join us in this high:growth journey and make a meaningful impact in the F and B scene.As our Account Manager, you will play one of the most integral aspects of Oddles mission:to become the tech partner of choice for restaurants to grow their sales. Your expertise as Oddles ambassador will help our restaurants grow their business and strengthen Oddles relationships with restaurant owners in the F and B community.Who might you be? You are a business:minded individual who is obsessed with helping others, and will go out of your way to make things happen. You believe in our mission and the excitement that it brings. You thrive in a fast:paced, high:growth and ever:changing environment, you can easily adapt to any situation and are up to any challenge that arises.You are authentic and genuine and have a knack for building great and meaningful business relationships. You want to learn the in and out of the F and B tech industry in Malaysia, to leverage on or build your network with the humans of F and B.You care about the impact that you and the company can influence on restaurant partners that entrust their business to us.What you will do:Establish close relationships with merchants to gain an insightful understanding of their business, identify their unique qualities and challenges to develop GMV growth strategiesEngage with merchants periodically to analyse and gain insights of their performance, identify gaps or opportunities, optimise their Oddle Shop to grow their salesMarket and cross:sell companys new products/services of our new business vertical, as well as improve new product adoptionProtect revenue lost by reducing churn, and grow new revenue by getting merchants onboard with our marketing campaigns and/or other company:wide initiativesAssist merchants in day:to:day operational queriesPeriodically review engagement strategies, keep abreast of internal product offerings and knowledge as well as those of competitorsWho were looking for:A Degree holder in business or relatedAt least 3:4 years of business development/sales/client account management/customer success experience with a proven track record of success in the roleKnowledge or experience in a SaaS / Food Tech / eCommerce industry is an advantageExcellent communication and interpersonal skills, building and maintaining relationships is your forteStrong business acumen, a critical thinker who is able to challenge ideas for the betterSound analytical thinking, a sound ability to decipher data and make data:driven decisionsA self:driven individual who thrives in a fast:paced and highly agile environmentAn entrepreneurial spirit who is self:started, resourceful, able to drive actions and inspire people around youPossess a great sense of ownership and take pride in your work
