Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.**Responsibilities**:- Exposure to our 24*7 coverage support process- Investigating and resolving user issues in timely manner for spot trading/wallet unit- Collaborate with internal stakeholders including product managers, developer and management team on enhancement execution- Analyze data, and follow through system/workflow enhancements- Drive and deliver project/initiatives within designated timelines- Monitor risk/operations alert and resolve/escalate issues related to daily operations.**Requirements**:- Ability to work as a team and also independently- Welcome challenges and enjoy fast paced work environment- Excellent communication skills and user focus mindset- Passion and curiosity for the industry- Proficiency in both Chinese and English**Working at Binance**- Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless.- Tackle fast-paced, challenging and unique projects.- Work in a truly global organization, with international teams and a flat organizational structure.- Competitive salary and benefits.- Balance life and work with flexible working hours and casual work attire.Learn more about how Binancians embody the organization's core values, creating a unified culture that enables collaboration, excellence, and growth.Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.- ._