Consultoria:Manager Service Now:Olivos/Barracas Line of Service AdvisoryIndustry/SectorNot ApplicableSpecialismCybersecurity and PrivacyManagement LevelManagerJob Description and SummaryA career in our Cybersecurity, Privacy and Forensics will provide you the opportunity to solve our clients most critical business and data protection related challenges. You will be part of a growing team driving strategic programs, data analytics, innovation, deals, cyber resilency, response, and technical implementation activities. You will have access to not only the top Cybersecurity, Privacy and Forensics professionals at PwC, but at our clients and industry analysts across the globe.Our Advisory Acceleration Center is the natural extension of PwCs leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Manager, youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:Pursue opportunities to develop existing and new skills outside of comfort zone.Act to resolve issues which prevent effective team working, even during times of change and uncertainty.Coach others and encourage them to take ownershipof their development.Analyse complex ideas or proposals and build a range of meaningful recommendations.Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.Address sub:standard work or work that does not meet firms/clients expectations.Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.Focus on building trusted relationships.Uphold the firms code of ethics and business conduct.What are you going to do?Design and deliver consulting and technical methodologies around the ServiceNow platformDesign, configure, develop, and test on the ServiceNow platformSupport the team responsible for the implementation and administration of the ServiceNow installation.Responsible for leveraging knowledge and experience to deliver end:to:end methodologies within ServiceNow which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and managementPreferred skillsExperience integrating ITSM solutions in a complex environmentExperience gathering requirements and translating them into ITSM processes and functionsExperience in consulting and the technical/functional skills necessary to make an impact on consulting engagementsFamiliarity and experience working in an agile development environmentExperience in developing and implementing ServiceNow integrations with other toolsDeep understanding of JavaScript and Web ServicesWorking knowledge of industry standard ITSM tools (i.e., ServiceNow, HP, BMC, CA, IBM, or others)Minimum years experience requiredAt least 7 years of experienceEducation QualificationBachelors degree in Business, Information Technology, Computer Science or related fieldITIL V3 Foundations certification is a mustCertifications Preferred (nice to have) :
