Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award:winning and fast:growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to BeMoreTop Reasons to work with TDCXAttractive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coverageWorld:class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company, winner of hundreds of industry awardsWhat is your mission?- Investigate both sides of incident disputers, verify facts, determine resolutions based on internal policies.- Maintain high level of confidentiality while performing investigations. Pre:authentication of user identity and Safe guard user and clients sensitive information.- Document investigations comprehensively through written reports. System navigation on workflow and required documentations.- Assist with escalated issues and initiate the user dispute request process. Promises and associated behaviors that will be expected to hold accountability and maintain consistency on a high standard of services. Ensure making correct expenses decisions and record all the actions correctly according to the policies. All interactions are meet clients professional standards.- Educate users on how to maintain security and safety.- Interface with internal communications and eloquent in writing communication.- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management Systemof TDCX.Who are we looking for?- Preferably with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged.- Ability to work with a flexible schedule and on shifts as required.- Ability to work under pressure and adapt quickly to adverse situations.- Possesses technical aptitude and the ability to pick up new technology quickly.- Experienced with policy work or help resource project management.- Excellent verbal and written communication skills in English and the language of the supporting market.Who is TDCX?TDCX (NYSE:TDCX) provides transformative digital CX solutions, enabling world:leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e:commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high:growth, new economy companies looking to tap the region's growth potential.We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.From our first:rate workspaces, above:industry:average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.Do
