Customer Service - Data Analyst

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.The Data Analyst role will be responsible for developing and maintaining customer service & operational dataset cum dashboards. The specialist will also be responsible for analysis, reporting, and investigating activities in Customer Service & Operations.- Understand the needs of stakeholders at differing levels of authority (from agent to executive team) and prioritize data requests under resource constraints.- Independently develop and maintain dashboards and reports.- Clarify data definition and maintain data sets accordingly.- Develop and manage end-to-end data pipeline from data collection and storage, batch scheduling job to dashboard development.- Maintain CS KPI and agent reports, regular executive reports, and CS data dictionary.- Develop and present analytical reporting and findings using available data to stakeholders and executive teams.- Collaborate with data analysts from other teams to work on ad-hoc data projects.- Support to answer CS data related questions raised by users via Chat Bot.**Job Requirement**:- BA/BS or equivalent experience required.- 3+ years of experience with analyzing large complex data sets.- Strong SQL is a MUST. Working knowledge of machine learning / AI (with Python or R) is nice to have.- Extensive experience in Datawind, Tableau, Qlik Sense, Power BI, or other similar dashboard tools.- Strong sense of data and analytical capability, clear communicator, fast learner and doer.- Able to deliver requests in a timely manner with minimum supervision.**Working at Binance**- Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless- Tackle fast-paced, challenging and unique projects- Work in a truly global organization, with international teams and a flat organizational structure- Competitive salary and benefits- Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization's **core values**, creating a unified culture that enables collaboration, excellence, and growth.Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.