Customer Service Team Lead:Digital Bank Experienced (Team Lead) Malaysia:Kuala Lumpur OperationsCustomer Service Team Lead:Digital Bank Experienced (Team Lead) Malaysia:Kuala Lumpur OperationsCustomer Service Team Lead:Digital Bank Experienced (Team Lead) Malaysia:Kuala Lumpur Operations domainShopee location_onLimaCustomer Service Team Lead:Digital Bank Experienced (Team Lead) Malaysia:Kuala Lumpur OperationsExperienced (Team Lead)Department OperationsThe SeaMoney team enables and drives innovation by providing a range of financial products and services, including its mobile wallet, ShopeePay, to both individuals and SMEs. Its mission is to better the lives of individuals and businesses in the region with financial services through technology. SeaMoney is a part of Sea Limited, a leading global consumer internet company. In addition to SeaMoney, Sea's other core businesses include leading e:commerce platform, Shopee and digital entertainment arm, Garena.About the team:**Job Description**:Manage a customer:centric team that delivers prompt and appropriate solutions to customers:upsEnsure team meets customer service targets and KPIs, and take appropriate actions (arranging for overtime, etc.) to manage request volumeMonitor and improve team performance in productivity, process adherence, customer satisfaction, employee satisfaction and development, attrition and absenteeismConduct periodic individual coaching and feedback sessions that focus on improving customer satisfaction, employee communication and technical skillsCommunicate relevant performance indicators to management and agents through prompt reportsIdentify operational issues and propose potential improvements to improve customer and employee experiencePerform other similar and related duties as required or directed**Requirements**:More than 8 years experience in a Contact Center or Customer Service setting, of which at least 2:3 years must be in managing teams ((15 people)Banking industry experience is an advantageExcellent verbal and written communication skills in EnglishStrong analytical, communication, and process development skillsHas a customer:centric mindsetFlexible and adaptableAbility to multi:task, prioritize and manage time effectivelyGood working knowledge of MS Office (Excel, Word)E:mailMarket Coordinator:MalaysiaHappy Scribe10.01.2023Headout is evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. We are building a magical platform that gets people to head out a... Leer más...OUK250 Silicon Alliances Business Development Lead (H102) (A:512)Canonical10.01.2023Assistant Vice President, Risk and Compliance (CIMB Digital Assets)CIMB Niaga10.01.2023Project Manager:MalaysiaViaccess:Orca10.01.2023
