Founded in 2003, Maximo Nível is a leading organization in study abroad and educational travel. We are an internationally accredited organization with 4 locally based institutes in 3 of the most beautiful countries in the world-Costa Rica, Guatemala. and Peru. At Maximo Nível, we strive to set ourselves apart and provide the best education and travel experiences in Latin America, as well as top:notch client service and great home base facilities.The RoleYour Responsibilities will include:Responsible for sales, marketing, client service, class scheduling, diagnostic testing, and matriculation.Manages a team of 3:5 (shared) office staff. A major component of the position is managing the front office ("the store") and the daily logistics of opening, closing, cashing out, and selling English classes. It's also important to generate excitement, both within the National Programs Team and the client base, about providing great client service and meeting matriculation goals every monthThe Director of National Programs works directly with individuals to matriculate them into Maximo's Native English Program. The Director also works with corporate clients to sell group programs to hotels, banks, restaurants, tour operators, and other businesses.The National Director works very closely with the Academic Director in terms of providing great client service to students and clients, scheduling classes, and maximizing the number of matriculations each month. As a member of the Executive Team, the National Director also works closely with the Country Managerand the Director of International Programs.There are several reports the Director must generate on a regular basis using Microsoft Word and Excel:Daily cash box (receipts), Matriculation per class ("FU Report"), Monthly Class Schedule, and monthly book inventory, among others. The Director is also responsible for setting high standards and enforcing a number of policies including:Matriculation After Exam, Use of ORIGINAL textbooks, "greeting hours," and pulling non:paying clients out of classes, etc.Ideal ProfileBachelor's Degree:master's degree preferred.TEFL, TESOL, or CELTA Certification preferred.Fluent English:Advanced Spanish required in order to be able to effectively liaise with stakeholders in the region.3:5 years professional experience, ideally in sales or client service environment Outstanding administrative and organizational skills; exceptional attention to detailExcellent computer skills including Excel, Word, PowerPoint, etc.Strong team skills and a "love" for team training; Must be ready to lead and manage a cross:cultural team. Excellent interpersonal skills; Excellent writing skills.Focused on results-increasing matriculations and delivering great client service. Adept at setting goals and managing competing priorities.Metric driven; able to understand, analyze, and present data to support business decisions.Highly goal driven and work well in fast paced environments.Strong networker and relationship builderStrong attention to detail and deliver work that is of a high standard.Whats on Offer?Work alongside and learn from best in class talentWork within a company with a solid track record of successLeadership Role
