We (oncehub) are an innovative and thriving B2B Software:as:a:Service (SaaS) company that provides lead acceleration solutions to organizations worldwide.We have always been a remote company spread across seven countries and five continents. Youll work remotely from your home in Colombia and report directly to the Chief Customer Officer.In this role you will lead a team of account managers that will work with our accounts to ensure they realize the full value of our products. Your team will be responsible for onboarding and activation, expansions and renewals. Your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. To succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction.In this role, you will:Be in:charge of delivering a seamless customer experience across all stages and touch points in the customer journeyDrive global initiatives to improve customer activation, onboarding, expansion and retentionEnsure that the account management team works in collaboration with all other business functionsLeverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycleManage a portfolio of premium customers, across the entire lifecycleFurther develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewalsDig into data to pull actionable insights that help to guide and measureCollect and share insightful feedback from our customers back into the marketing, and product teamsTo be successful in this role, you will need the following:Adegree from a reputable university5+ years of leadership in Account Management/Customer Success within SaaS, preferably in support of technology productsExperience in leading and driving customer facing initiatives with cross:functional teamsStrong process/project management skills with the ability to think strategically and implement tacticallymotivated with experience in maximizing the potential of their team through coaching and leadershipExcellent written and verbal English communicationYou are experienced at proactive engagement during the customer journey and know the moments that matterAs a solver by nature, you eagerly look for new ways to do things that help the team scaleYou are team and goal oriented, with an impact first and take initiative mindsetHave the opportunity to work virtually in the US market and compete with best in class companies who are on the front line of innovationWork in a modern SaaS, Product:led companyWork remotely from home, saving you commuting time and promoting work:life balanceGet exposure to working with stakeholders on a global level across different industriesWork in a tech, fast:paced and challenging environment that provides opportunities for professional and personal growthJoin a fantastic organizational culture that places learning at the center of what we doSocialize with colleagues at our bi:annual company retreats:typically held at an international location (will resume once Covid:19 is under control)Receive a competitive salaryWork in a multicultural environmentIf you want to contribute directly to the growth of an innovative SaaS company, please send us your CV along with a cover letter.
