I192 : Wb:08) : Service Desk Managers Lxc75 : Hdi466

Oversees the delivery of IT services to end:Users/ clientsReviews processes/ procedures for enhancement to ensure consistent high:Ervice performanceMonitors service performance of the in:House technical support team and evaluate customer feedback to develop quality improvement processHas general oversight over the in:House technical support team and holds all team members accountable for carrying out the required processes and tasksManages customer/ client concerns/ complaintsPerforms incident/ problem managementReports service performance, incident analysis, recommendations to IT ManagementCoordinates withconcerned IT groups on matters related to service delivery in accordance to the defined Service/ Operations Level Agreement SLA/OLAQualifications:Graduate of Bachelors Degree in ECE, CoE, IT, ComSci or other technical course relevant to the positionWith five 5 years IT operations as Service Desk Manager or equivalent functionWilling to undergo trainings and certification Customer Service and ITIL Foundation CourseYou must create an Indeed account before continuing to the company website Kit EmpleoKit EmpleoKit Empleo