Binance is the global blockchain company behind the worlds largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto:currency revolution that is changing the worldWe are looking for a talented Incident Manager to join our TechOps team.It will include close cooperation with our Customer Support, internal Dev/Infra teams, Communication/PR as well as other parties.This is a full:time position that can be remote.**Responsibilities**:Lead and drive major incidents towards mitigation and resolution with multiple counterparts, and effectively coordinate production incidents resolution across multiple teamsProvide excellent incident communication to stakeholdersLead and/or participate in Post Incident Review and Problem Management meetings with key stakeholders to review events and opportunities for ongoing improvementWork within a global shift rotation, covering local day:time hours, including holidays and weekends, on a rotational basisContinuously look for automation and improvement opportunities for Incident Management processes, tools and best practicesProvide technical support and handling urgent escalation from external or internal customers or users in a production environment with high:volumeof transaction trafficWork closely with product and DEV teams, and participate and follow up initeration,release and roadmap planning timely**Requirements**:5+ years of experience in similar roles:e.g. Incident Manager, Technical Escalation Engineer, etc.Must have strong capabilities to identify, analyze and resolve problems logically and systematicallyCritical communication skill,must be technically literate and be able to articulate technical issues in a meaningful way to both engineers and executive level managementCrisis management skill:ability to maintain calm during stressful situations; demonstrate leadership skills under fast:paced, highly dynamic situations, pursue multiple threads at the same time, and drive solution for complex issuesUnderstanding of software development methodologies and coding standards CICDUnderstand ITIL process, experience in Change Management, Incident Management, Problem Management.Experience with defining support process and escalation managementBS/MS in Computer Science, Math or related scientific disciplinesBackground in Software Development is a plusExperience in AWS is a plusExperience in Incident Management role in large Internet companies is preferredWorking at BinanceDo something meaningful; Be a part of the future of finance technology and the no.1 company in the industryFast moving, challenging and unique business problemsInternational work environment and flat organisationGreat career development opportunities in a growing companyPossibility for relocation and international transfers mid:careerFlexible working hours, Casual work attire
