**Applicants should be available and willing to work on-site and/or from home, depending on business needs.****Information Services, Enterprise Resource Planning Analyst (Configuration Specialist) - TELUS International El Salvador****About the role****Responsibilities**:- Integrations such as massive data uploads, ERP web services, API integrations, Data Transformation (XML, XSLT), Integrations Architecture.-- Conducts in depth analysis on new system configuration requirements, that is best suited for the business-- Writes, performs, and provides support on testing configuration changes for the ERP modules they support.-- Takes ownership of unit testing to ensure that the basic configurations are working as expected.-- Supports the stakeholders and the quality team during the end user testing to fix and/or recommend a work around for any failed test results.-- Performs data validation and data load as needed on projects.-- Provide support on, researching and resolving their supported ERP module's issues, unexpected results or process flaws; perform scheduled activities; recommend solutions or alternate methods to meet the requirements of the business.-- Assist in the review, testing and implementation of enterprise-level software / system upgrades or patches.Document process and results.-- Serve as a liaison between the HR and Information Technology (IT) Departments to provide systems support and analysis and to leverage technology solutions to meet the needs of the department and users of HR/Finance information systems.-- Provides project oversight from design through implementation.-- Identifies, tracks, monitors and communicates project-related issues, scope changes, variances and contingencies that occur during the course of projects. Monitors project work to ensure that progress is maintained within expected guidelines and is completed on a timely basis.-- Develop user procedures, guidelines and documentation.-- Train clients on new processes/functionality. Train new system users.-- Write, maintain and support a variety of reports or queries utilizing appropriate reporting tools.-- Assist in the development of standard reports for ongoing customer needs.-- Ensure data integrity in systems by running queries and analyzing data.-- Provide support for all HR related technical systems and integrations.-- Assists in identifying new HR needs and the software products to fulfill these needs.**Skills & Requirements**:- Schedule flexibility - Required.-- Proactive and forward thinking attitude and creative problem solving ability-- Strong analytical and problem solving skills.-- Must be detail oriented and have strong organizational skills with the ability to prioritize and follow-up on multiple concurrent tasks.-- Excellent oral, written and listening skills.-- Must work well with others and Self managed**Knowledge**:- Advanced Excel - Required- Functions: SUMIF Joint, average, Count, conditioning formulas (IF, AND, OR)- Preparation and presentation of advanced graphics- PivotTables- Search the data value by VLOOKUP.- Format Cells- Advanced Filters**B2 English level**- Oral and written comprehension.- Appropriate use of language.- Knowledge in business process analysis, requirements and design, data modeling, detailed functional design, test planning, and UAT execution.-- Well rounded on HR Processes (such as payroll, compensation and benefits, HR relations, talent management, etc)-- Basic knowledge on ERP web services, API integrations, Data Transformation (XML, XSLT), Integrations Architecture.**Studies & Experience**:- Bachelor's degree in accounting, business administration, computer science, or a related field - **Required**- 1+ years' experience as a **configuration specialist / analyst** in any **ERP systems (preferably Workday**) or **3+ years' experience on providing ERP system** support including day to day transactions, data loads, system maintenance.**Desirable**Experience** with enterprise-level software / systems solutions, **including HR**, **Time Tracking, Absence, Compensation, Benefits, Payroll, and/or Finance. Desirable****Equal Opportunity Employer**- At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
