Q676) Manager, Inflight Product:Inflight Entertainment Q676) Manager, Inflight Product:Inflight EntertainmentQ676) Manager, Inflight Product:Inflight EntertainmentMalaysia AirlinesLimaPermanenteTiempo completoHace 1 díaPostúlese fácilmenteManager, Inflight Product:Inflight EntertainmentManager, Inflight Product:Inflight EntertainmentHome Malaysia Manager, Inflight Product:Inflight EntertainmentHome Malaysia Manager, Inflight Product:Inflight EntertainmentManager, Inflight Product:Inflight EntertainmentFull time at Malaysia Airlines in Malaysia Posted on October 13, 2021Job detailsJob TitleManager, Inflight Product:Inflight EntertainmentReport ToHead Design LabRole PurposePlays a leadership role in developing overall product or service strategy and design via research and analysis, marketing, implementing ( and monetizing) ground product/service concepts and strategies in view of achieving a world class inflight cabin experience for Malaysia Airlines customers, brand position and meet department goal.Key AccountabilityPlans and directs all aspects of product development policies, objectives, and initiatives. Responsible for managing the strategic product roadmap, product development, product launch, and product marketing in order to gain maximum benefit from each product. Evaluates and resolves technical feasibility, design optimization, and production issues. Maintains a systematic approach and oversees all aspects of product development and life cycle management including understanding market demands, technology trends, industry developments and the competitive field to identify potential new product opportunities Continuously look at longer term development,identify market opportunities and developing business cases for new product developments and current process reenginerring across allrelevant touch points. Toprovide recommendation from data analysis that could potentially be implemented for product proposals Ensuring universal buy in by engaging and working with BUs to evaluate and enhance current products and services in order to offer products anchored on the customer vis:à:vis competitor airlines offerings from all customer touchpoints. Engage vendors for requirements gathering, detailed work plan and direction to lead product development prioritization and enhancement Responsible for project management and resource utilization and successfully take a product from concept to commercialization by monitoring the developments and enhancement,including continuous improvement at delivery Computes Cost Benefit Analysis,manages project budgets, obtain relevant approval and meet compliances, prepares financial analysis and other related reportsQualification and ExperienceMaster in Business administration, Hospitality, HR, Importante empresa, Marketing with 4 years experience in Project management, business development, marketing, customer experience, hospitality or similar capacity OR Degree in Business administration, Hospitality, HR, Importante empresa, Marketing with 4 years experience in Project management, business development, marketing, customer experience, hospitality or similar capacitySkills and KnowledgeBroad knowledge of aviation practices, product and services Analytical thinking and familiar with market intelligence, competitive analysis and financial knowledge Strategic thinking and planning and able to conceptualize new ideas,align with business objectives and evaluate from a customer viewpoint Excellent communication skills, proven team work, people management and leadership skills To develop products and services with the customer in mind vs just looking at operational /technical / commercial requirements To ensure consistency in customer experience across all relevant touch points To develop cohesive, multi:functional team balancing operational efficiency and seamless customer experience To keep updated with current trends, customer behaviors
