O498:Regional Head Of Customer Experience ZCS:P (BCR383)O498:Regional Head Of Customer Experience ZCS:P (BCR383)O498:Regional Head Of Customer Experience ZCS:P (BCR383)O498:Regional Head Of Customer Experience ZCS:P (BCR383)O498:Regional Head Of Customer Experience ZCS:P (BCR383)O498:Regional Head Of Customer Experience ZCS:P (BCR383)O498:Regional Head Of Customer Experience ZCS:P (BCR383) domainExperis location_onLimaRegional Head of Customer ExperienceRemotePermanentCompetitive Salary and Benefits Dependant on ExperienceWe are currently looking for a Regional Head of Customer Experience to join our client, a global leader in sustainable packaging solutions, in their brand new CX team. Whilst they are already a market leader in sustainable packaging, they are aiming to completely redefine how the business interacts with customers to set them apart from the competition. If you want to join a team where you will help to reinvent and deliver exceptional customer experience, then we would love to hear from you.This role is perfect for someone who has strong stakeholder management to help influence the coordinated and consistent changes that will deliver the right CX activities that are fit for the future across all markets.You will be joining the team tasked with designing, developing, and delivering customer experiences that will redefine packaging for a changing world. They are a leading provider of sustainable packaging solutions worldwide, operating in more than 30 different countries and employing over 30,000 people. Our client has several programmes that will be delivered over the next 3+ years to support an ambitious agenda and global CX strategy will be at the centre of delivering regional benefits for the business. You will be a part of defining the global CX Strategy for the business and be hands:on inimplementing this in overseas customer markets.What will you be doing?Champion the Customer Experience vision and strategic programme across the businessAlign the customer experience roadmap and implementation approach to regional strategy and priorities.Work with regional and local management teams to use CX as strategic tool in achieving business objectivesIdentify required CX improvements or potential innovations opportunities to customer journeys that would unlock business opportunity.Accountable for CX performance and returns at regional levelTogether with CX Enablement, the Customer Data Analyst and IT map existing tools, systems and capabilities within the region and understand development opportunities to equip customer facing employees better, driving a higher CX performance.What are we looking for?Strategic thinking and foresight, with excellent interpersonal communication skills.Highest levels of customer focus:always has a customer:centric approachAbility to understand business objectives and align CX accordinglyWorking backwards from the end:user experience to shape the services, processes and technology requiredData:driven mindset and an aptitude for technology:plus how to combine digital with people for hybrid/virtual experiencesNetworker, with strong stakeholder management skillsThis is an exciting opportunity to help shape the new CX team by growing and developing as you go; this will be achieved by being a creative and collaborative team playerpany ValuesMy client has around 30,000 talented individuals working across three Continents:from China to North America:and they are growing every day. Together they are working to build a more sustainable world. To make that possible, they are creating a culture of inclusion, where everyone is respected and valued:and where everyone has a voice and can thrive.Sustainability sits at the heart of their business model and is core to their Purpose of Redefining Packaging for a Changing World. They are already keeping valuable resources in use, designing waste out of customer supply chains, and protecting natural re
