About UsG Adventures is the worlds largest small:group adventure travel company and weve been making epic travel memories happen on all seven continents for over 30 years.Our mission is simple:to change lives through travel. And not just our travelers either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.With the demand for travel coming back strong, we are set up and excited for this next chapter in our companys story and wed love for you to be a part of it.Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. Youll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.If all that sounds like your kind of thing, well, we cant wait for you to join us.About the roleReporting to the Cuzco Operations Manager, the Operations Coordinator serves the needs of G Adventures customers internal and external. Duties will include working with suppliers and the Reservations team using efficient process and actioning any foreseeable problems. You will also need to communicate clearly and efficiently with travelers. Support for the Cuzco Operations Manager to ensure accuracy of product and flow of operations.What youll be doing:Support the Global Sales and Brand teams in information:gathering and logistics related to travelers before arrival.Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.Purchase / Book all tickets and services required as per the trips technical itineraries. If required, organize every week, the budget required to realize those purchases.Assist with validations to facilitate vendor reservations in coordination with the reservations team. This includes on:tour and post tour changes where modifications to the system are needed so that invoices match the system when received. Assessment and communication of cancellation fees to Base Camp Operations team. Will generally require collaboration with the buying team and negotiation with suppliers.Organize all the pre:tour information needed by the travelers:Welcome Letters/Welcome Packages, checking Good to Go, boarding passes, reconfirmation of services in the case they can not be performed by the CEO or there is no CEO associated with the tour.Run travelers briefing at the G Adventures office (or at hotels when required) and ensure all necessary information is provided to the travelers.Take part in the rental process of equipment during the Welcome briefing and ensure payment is taken and recorded accordingly.Monitor the information in the Slack trip channels and make sure all necessary information is provided there. At the end of the trip, archive the trip channels as necessary.Monitoring of incident reports as they come in, communicating with the Reservation and CEO Manager as necessary to determine if follow up is needed, and communicating with appropriate individuals to assist in issue resolution.Coordinate with the Regional Operations Leadership team regarding last minute changes, and keep the CEOs and providers informed.Through a deep knowledge of the region, assist the Latam reservation Team with solutions when new alternatives are needed to ensure a trip can run according to its itinerary.Support the Customer Solutions team for on:tour and post:tour issues, investigating, collaborating and communicating with the stakeholders to manage situations as effectively as possible and bring them to resolution.In case of emergency, you might be required to assist outside of regular work hours.To contribute to G Adventures performance by displaying a positive, enthusiastic attitud
