**About Passport**:**What you'll do**:- Investigation of parcels and customer concerns through multiple avenues- Quickly learn how different systems work and how to effectively use them- Communicates effectively with Operations team members and leads- Run reports and troubleshoot issues as needed- Enter key performance indicator data accurately and on time for multiple vendors- Use of problem solving to flag issues and troubleshoot issues on the floor- Review data for deficiencies or errors, correct any incorrect information- Provide feedback and find pain points in process, gather information for internal systems, and work on projects as needed- You will be expected to work on a fixed schedule and be responsive during your set hours**What we're looking for**:- Full Professional Proficient English written and verbal skills- Preferred Hours: 11AM - 7PM EST time, M-F- Experience with Zendesk and Excel a must- Experience with Salesforce a nice to have but not required- Context switches well, and enjoy working on new projects daily- Enjoy helping others accomplish a range of tasks from reporting, to answering customer support tickets, building new processes, etc.- Process oriented and able to understand how different pieces of information connect- Self-starter with an eye for process improvement- Excellent communication and presentation skills, both verbal and written- Ability to multitask, prioritize and manage time effectively- Self-motivated, positive attitude, Team player- Able to quickly understand and implement process changes**What you'll get...**- Competitive cash and equity packages- Travel & Expenses funds for company events- 100% remote work environment #LI-Remote- Flexible PTO- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip 'n paints!- Quarterly team (virtual) gatherings and annual team offsites- Learning & Development Fund for upskilling or products to improve your day-to-day work life- Teammates around the world in 8 different time zones!
