Product Support Specialist (Peru)

We're looking for our next **Product Support Specialist **Contractor** based in Lima, Peru**!**Summary**:To be successful in this role, a Product Support Specialist must be a natural problem-solver who learns quickly, thinks on their feet, is self-motivated, and will go above and beyond to ensure the delivery of an excellent customer experience and communication within the Product Support team.**Responsibilities**:- Effectively engage with customers in English to obtain information needed to resolve incidents through listening to the customer's questions and asking intuitive questions to find the "question behind the question"- Be a collaborative team player by modeling excellent customer service skills, reliability, and overall job habits for the rest of the team- Prioritize tickets and maintain a high level of customer satisfaction by providing fast and accurate responses- Escalate inquiries when appropriate and work with internal teams to resolve bugs and prioritize feature requests- Stay up-to-date on product knowledge, feature functions, internal processes and documentation, and new releases- Communicating effectively regarding schedule, vacation requests, and platform questions in Slack with the Team Lead and team, per company requirements- Availability expectations are: Wed - Fri 10 am - 6:30pm PST and open availability Saturday and Sunday- Must possess clear and concise English skills