Retail Support (Foh) Team Lead

Responsibilities- Motivating and inspiring the team to surpass their potential- Creating a sense of ownership within the employees and resolving employee issues if any- Encouraging, supporting, and motivating actively team members- Looking constantly for development as well as continuous improvement for the entire team- Monitoring and coaching their teams on a day to day basis- In charge of conducting 1x1 sessions to develop the talent, to promote the teamwork and to detect areas of opportunity for each agent's performance- Communicating the company's purpose, core values, vision to the front-line employees- Documenting general reports on each team member's performance and targets as well as ensuring that they exceed the targets- Responsible for tracking specialist's performance metrics and development- Ensure they have all the tools they need to perform their daily tasks- Responsible to supervise CRM & Outlook requests promptly resolution- Manage and track plan and unplan absence, action plans and disciplinary actions- Handle employee terminations and performance reviews.- Strong knowledge of operational techniques and processes- Exceptional analytical and listening skills- Flexibility to work extended hours, ability to workdays/nights, weekends and select holidays as needed- Natural flair for coaching, motivating, and interacting with people- Responsible for training new department additions (new hires), current team members when new tasks are transitioned or changes in the current processes are needed.- Attend conference calls and meetings, as needed**Requirements**:- Schedule Flexibility, (2 days off during weekdays may apply) and Night shift schedule required from 3:00 pm to 12:00 am (1 hr. later during daylight saving Australia) - 39 hours a week)- At least 1 Year of Customer Service or CSS experience. Previous proven Leadership experience will override the tenure requirement.- High multitasking abilities and organizational skills- Proficient with Word, Excel, Power Point and Outlook.- Fluent in both English & Spanish required.- Ability to assume additional job requirements and accountabilities- Ability to workdays/nights, weekends and select holidays as needed**Benefits**:40 hours per weekLife insurance 100% covered50/50 Health insurance (optional)50/50 Half scholarships (option)Annual salary appraisalInternal savings and credits associationChristmas bonus above the law