**Casual 3-4 shifts week**:- **Generous employee discounts on gym, food, accom, golf, spa etc**Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.**About this opportunity**We have an exciting opportunity for a casual Security Officer, to join our busy security department, who play a key role in the success of our resort operations. In the fast pace environment of a hotel, our Security Officer's are responsible for maintaining and promoting a safe and secure environment for all guests, visitors and employees of the resort. Reporting to our Safety & Security Manager, duties include:- Building & maintaining positive working relationships with internal & external stakeholders, including staff, guests & contractors- Crowd control throughout the resort & property including group arrivals/departures, conferences and events, bars & restaurants- Traffic & parking control- Patrolling the property and surveillance duties- Monitoring various systems incl. security, alarms, CCTV, and access point control- Check alarm systems and fire equipment- Maintain operation logs and accurate record keeping- Incident response, investigation, report writing- Safeguarding company assets- Managing security risks- Respond to emergency situations & liaise with emergency services- Maintaining the RACV values and cultureOur security team monitor Royal Pines 24 hours per day, 7 days week, working a rotating roster 6am-2pm, 2-10pm & 10pm-6am. Full availability and flexibility is preferred to work days, evenings, overnights, weekends & public holidays.**We're offering**- Competitive hourly rate + penalties for nights, weekends & public holidays- Generous employee discounts on golf, gym, food & beverage, accommodation etc- Employee of the Month Recognition- Free Parking- Uniform- Friendly and supportive workplace culture & values- Ongoing training and career development opportunities**You must have**- Current QLD Security Licence (incl. Crowd Controller and Monitoring)- Current QLD Driver's Licence- Current First Aid Certificate- Valid QLD Responsible Service of Alcohol Certificate**We're looking for**- Previous hotel security experience performing the above duties in a 4-5 star hotel/resort or similar work environment- Experienced in managing multiple systems including fire safety, CCTV, intruder alarms and access control- Experience responding to fire emergency & safety situations, drills and use of equipment- Experience responding to first aid & emergency situations & use of equipment- Provide guests with a warm welcome and a consistent high standard of 5 star service- Maintain a friendly, professional and positive attitude- Excellent communication, sound decision making and negotiation skills- Ability to work well in a team environment or responsible to work autonomously- Build & maintain effective working relationships with stakeholders- Attention to detail, highly organised & excellent time management skills- Excellent personal presentation- Perform duties in accordance with statutory regulations- Full working rights in Australia**Our Values**At RACV, our values are central to everything we do. We're proud to have four key values that represent how we work together to create a great employee experience:- Innovation - we seek a better way- Accountability - we own it and see it through- Care - we deliver great service- One Team - we are in it togetherIf you're curious, we're always looking for the best and brightest minds to come aboard for the journey.**Application process**If you meet the above criteria, please click on**'Apply'** to submit your up to date Resume.- RACV is committed to creating a safe and inclusive environment and therefore encourages women, Indigenous Australians, and people from diverse backgrounds to apply._- Please be aware applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment._
