Cigna is a global health service company dedicated to helping people improve their health, well:being and sense of security. Cigna has almost 75,000 employees who service 115 million customer relationships throughout the world.Within its international division, a dedicated unit focuses on the needs of International Organisations. This unit, headquartered in Belgium, has over 60 years of experience in designing, implementing and managing international group health insurance and employee benefits programs for international and locally recruited staff from Intergovernmental (IGO) and Nongovernmental (NGO) Organisations. These programs cover medical as well as incapacity, disability and life benefits, with a specific focus on keeping employees healthy and productive through a range of health and well:being services.The International Organisations unit is specialised in servicing customers in remote areas as well as central hubs with five service centers in each time zone (Miami, Antwerp, Madrid, Nairobi and Kuala Lumpur) and local representations on every continent.YOUR JOBBased in Nairobi, you will be part of the Client Management Team EGS (IO/NGO) and will be involved in a wide range of day to day inward and outbound interactions with the IO/NGO client base, thus ensuring optimal service and high levels of satisfaction. Your main areas of responsibility will be:Supporting tasks for the overall client portfolio.Respond to day:to:day (internal and external) questions, coordinate solutions for escalations, gather benchmark information, identify optimizations, advise internal teams on client specific issues, participate in relevant internal meetings, prepare external meetings, provide or assist in reporting etc.Independently manage a selection of SME client accounts.Focal point for client contacts, relationship management, renewal negotiations, contract management, analysis, etc.Involvement in key processesBe involved in key processes like implementation of plans, RFPs and Reporting.In your role you build up a relationship of trust with the contact persons of the clients youare servicing and you are the contact person for these clients for our own internal departments.You work in a full:time regime.YOUR PROFILEYou have a master degree or equivalent by experienceYou have 2:5 years of experience in the insurance or administration industryYou have excellent knowledge of English.You have excellent communication skills, written and verbalYou are sociable:correct, professional and at ease in contact with different stakeholders (individual insured, contact persons of the organisations, colleagues and persons in charge).You are a team player.You are looking for a professional experience in an international context, where you can fully use your skills;Working under pressure is not an obstacle and you are not afraid to take ownership of a situationYou are always looking for solutions.You are capable of prioritizing workloads in order to meet tight deadlinesYou have some experience in collation of data and statistical analysisA sound knowledge of Excel and Word are required. Experience with Access is a plus:pointOUR OFFERA challenging job in an international environment with growing opportunities.A permanent contract.FlexibilityAbout CignaCigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well:being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient:centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, youll enjoy meaningful career experiences that enrich peoples lives. What difference will you make?Qualified applicants will be considered without regard to race, color,
