**About the role**As a Contract and Governance Manager you provide your expertise to oversee the contract management activities and guide the business through proper governance within bid management.**Responsibilities**- Coordinate and facilitate bid governance activities (GREAT), including the documentation of outcomes and approvals in line with governance thresholds and rules- May support contract renewal performing activities such as building proformas, performing customer financial analysis including EASE models- Primary focus is the overall project and document management of contractual documents which include Statements of Work, Change Orders, Amendments, Letters of Intent, and business terms within the Master Services Agreement.- Ensure that the necessary internal approvals from management have been obtained- Responsible for editing the proposed contract documents as needed according to the approvals and/or feedback received- Project manage the timeline to support the negotiation of contracts with the client on behalf of the organization- Review, edit and draft contractual documents as needed, which includes Statements of Work, Change Orders, Amendments, Letter of Intent and business terms within the Master Services Agreement- Actively manages all client contracts and changes- Secondary responsibility to function as one of the governance process administrators (GREAT) to include hosting the GREAT call, preparing and publishing agendas for each GREAT call, securing verbal and written governance approvals via established processes, managing and processing approval requests via the GREAT mailbox, and other duties as assigned.**Requirements**:- A minimum of 5 years of relevant work experience- Bachelor's degree or equivalent work experience- Ability to draft, review, and redline contractual documents at a high-volume capacity- Ability to distinguish between various Solution offerings and what contract should be used- Able to demonstrate a high-level of literacy with strong English communication skills- Critical thinker and problem-solver- Thrives in a fast-paced environment- Able to work independently with little or no direction- Advance experience with MS Office and G-suite- Contact Center Operations and Paralegal experience highly preferred- Understands basic elements that form a contract- Has demonstrated the capability of performing all job duties of managing business contracts preferably in the BPO industry**Skills & Knowledge**- Experience working with legal document or in contract management support- Experience supporting governance process for bid management- Facilitation skills and stakeholder management- Advanced skills in technical or legal writing- Basic knowledge of project management in a global, cross-functional business development environment- English - B2+/C1 - Required- German or Mandarin are a plus- Oral and written comprehension.- Microsoft Office/Google Workspace knowledge - Advanced- Advanced knowledge of BPO operations- Advanced knowledge of the BPO call center industry**Studies & Experience**- 5+ years of work experience with legal documents, contract management, bid governance or equivalent- Studies in Legal, Business or Financial fields are preferredIf you have questions or comments about this open position write to:**Equal Opportunity Employer**At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
