Sr Customer Support Engineer

Sr Customer Support Engineer
Empresa:

(Confidencial)


Lugar:

Lima

Detalles de la oferta

Job Description SummaryWe are the biggest Global Deliver Center in the General Electric Digital Grid footprint which allows us to bring a significant contribution to the Worldwide Electrical Energy context. Delivering on life:critical solutions we are deeply immersed into the worlds of Transmission, Distribution, Asset Management and Market Management making sure we shape how the energy landscape looks today and tomorrow. Our teams breathes software:life into R and D, Services and Support for GE Digital's products while liaising with stakeholders and customers all around the globe.The role is part of the teams responsible for the maintenance of post:implementation services, ensuring the development, updating and delivery of technical solutions and consulting of the highest class for key clients in the regions served by GE Grid Software Solutions.**Job Description**:In this role, you will:Taking over the cases from the Service Now tool and ensuring the achievement of the 'Service Level Agreement' target.Work with multiple technologies:C++, SQL, Shell, Cassandra and Oracle Databases, IIS ,VMware.Be involved in all the ADMS projects from EURAF zone for ensuring quality assurance standards and procedures in all aspects of software development and system integration.Setup and configure internal servers similar as per Customer systems.Upgrade Linux versions and Oracle versions, act like System Administrator.Support process improvements which guide the development, sustaining and support activities.Providing consultancy and network design services, conditional monitoring analyzes, predictive maintenance, emergency support, ad:hoc maintenance or partnerships for long:term services.Analysis and possible design / redesign of several changes and / or updates of software components, as well as analysis and schematization, from a hardware and software perspective, of new change requirements from the customer.The development, testing, implementation and launch of new softwarecomponents is an essential part of this role.Desired Skills and ExperienceWe are seeking an enquiring mind, with desire to learn new skills and a broad understanding of software intergration fundamentals plus the ability to work efficiently within a geographically distributed team. Your primary responsibility will be solve Customer issues within the SLAs time so being multitasking and being able to work with deadlines is very important.**Qualifications**:Bachelors or masters degree in Electrical Importante empresa, Computer Science, or other specialization in the field of STEM (science, technology, Importante empresa, mathematics)Key RequirementsKnowledge of SCADA industrial systemsVery good knowledge of RDBMS databases (MSSQL, MySQL, Oracle), installation and complex PL / SQL queriesStrong problem:solving skillsVery Good client:facing skillsStrong knowledge of operating systems, Windows Server, Linux, source code management programsBasic Knowledge of NoSQL databases (CassandraDB, MariaDB)Basic knowledge of Windows systems, utilities and scriptingUnderstanding programming languages (C ++, Java)Understading networking knowledge (router configurations, firewalls, network / routing protocols)Understanding Application servers:IIS.Knowledge of virtualization (VMWare, Hyper:V) deployment and administration of virtual machinesGood knowledge of scripting languages (Shell,.NET, PERL, Powershell)Excellent written and verbal communication skillsEnglish:fluent (both oral and written).Would be a plus:Software management tools:JIRA, Service Now, Jenkins.Software architecture and design knowledge and experience:Multi:tiered software, service oriented, high:availability, security, high:performance.Understanding of code versioning tools (such as Git, SVN, etc.)Experience with Agile SWS Development Methodology and SCRUMExperience working on software projects in the Energy domain (Energy Management, Oil and Gas, Power and Water)French or Polish speakerThe successful c


Fuente: Whatjobs_Ppc

Requisitos

Sr Customer Support Engineer
Empresa:

(Confidencial)


Lugar:

Lima

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