ROLE:Responsibilities Include:StrategyProvide strategic insights and thought leadership to support strategy development at country and regional levelsQuickly assess the state of the business, learn the key economic drivers and formulate a compelling strategic plan working alongside commercial and functional stakeholdersConduct ongoing assessments of the industry and competitive landscape, identify key trends impacted the business, and characterize associated opportunities for growth and/or risks for the businessPartner with business development and commercial teams to identify potential acquisition opportunities, providing formal quantitative and qualitative analytical decision supportTransformation Program ManagementLead the planning, development and execution of a portfolio of projects including project scoping, team roles set-up, delivery workplan, reporting, governance and decisions-making processes, progress tracking, risk and issues resolutionTrack and report on project performance, providing real-time, comprehensive view of all projectsProvide critical input to country/ regional/ global teams to ensure timely project completion and delivering on desired business objectives and resultsPartner with our businesses and functions to deeply understand the ?as is? and ?to be? states to the level ofbeing able to identify linkages to cross-functional process interdependencies and systems to ensure design of fully integrated process solutionsAdvocate for change in business process redesign with clear identification of change impact, action plans to assist user teams through the change process successfullyPrimary contact point for global programs such as:CX Program, Global Intake ProcessProject Leadership**REQUIREMENTS**:3-5 years of management consulting experience at a top-tier firmProven track record in portfolio management with demonstratable and quantifiable results (P&L impact, process KPI improvements)Experience in change management communications including planning, process mapping and deployment of tools and techniquesExperience in Program Management OfficeStrong project and change management principlesUnderstanding of Lean and Agile methodologies is a plusExperienced in budget development and management, with demonstrated ability to bring multiple projects in on time and on budgetExcellent Word, Excel, PowerPoint and MS Project
