**Job Description**:Position: Technical AnalystTime: Mon to Fri 40 hours a weekCompany: Matcher Technologies LtdLocation: The Americas regionWorking from home with regular domestic and international travel required.**Salary**: Competitive package based on experience.Matcher Technologies Ltd is a UK-based company that develops, implements, and supports IT-based quality management systems for fertility centres, donor banks, and animal breeding centres internationally.Our main product, IMT Matcher, is a quality management system specifically created for the fertility sector, to help prevent errors through misidentification of patients, donors, their gametes, and embryos. Equally importantly, IMT Matcher also helps customers provide traceability, ensure regulatory compliance, and helps analyse their operations to increase control and optimise outcomes.The IMT Matcher system comprises software and networked IT hardware, used primarily within the embryology and andrology laboratories. They are also used throughout other parts of the fertility centre including cryo stores, operating rooms, and product storage areas. Matcher delivers major benefits to all users, including the biologists, laboratory directors, quality managers, doctors, nurses, and administration staff.Main responsibilities- Provide 1st, 2nd, and 3rd line technical support to customers, specifically, maintaining SQL databases, WiFi analysis, installation of msi as well as hardware and software troubleshooting.- Project manage the implementations and upgrades of the Matcher product.- Continually develop the Matcher product making it more efficient to implement.- Maintain the asset tracking records to log where Matcher has been installed at customer sites worldwide.- Assist the Stock Manager in maintaining consumable and hardware requirements at customer sites.- Accurately assign and record customer support time daily using the ticketing system, Zendesk.- On-going maintenance of internal systems to include, pipedrive, wiki, zendesk and stock 50.- Global travel - to customer sites to implement Matcher and to build relationships with our distributors.**Experience**:Essential- Recent 4+ years in IT support.- Experience in SQL, Microsoft Windows 7-10, printers, networking, and servers.- Experience in supporting IT systems remotely.- Proven ability to manage projects, multi-task and use initiative to solve customer problems.- Proven experience demonstrating IMT's core values: responsiveness, quality of outputs, collaboration, and integrity.- Fluency in Spanish and English.Desirable- Windows servers- Android- Firewalls- Competence in a foreign language would be an advantage.**To apply**:
